If the app says your data is damaged
Owndom has shown you a screen saying your data is damaged. It sounds bad, but most of the time everything can be restored. Here is what to do, in order.
First of all, one thing: damaged data is not deleted. The app leaves it on the device, under a different name. Whatever you choose on that screen, nothing is deleted.
Why this is yours to sort out, not ours
Your data sits on your device, and in your own cloud if you have the backup that comes with Premium. It never sits with us, at any point. So we cannot bring it back for you, and that is why the app gives you the choice instead of deciding by itself.
The app makes a copy by itself once a day, when you open it, and keeps the last three. That is why, even without a cloud backup, you usually have something to restore.
The three choices, and what each one is
Restore the local copy
The button carries a date. This is the copy the app made by itself, on your device. You need neither the internet nor Premium for it.
The only thing lost is what you entered after that date.
Restore the cloud copy
The button is there only if you set up the cloud backup earlier, and it carries the date of the newest copy in the cloud. It opens the “Choose a copy to restore” screen, with every copy in the cloud and this device's daily copy, by date, and you choose which one to restore. What the labels next to the copies mean is in Choosing a copy to restore. Restoring from this screen does not need Premium.
It is usually newer than the local copy, because it is made after every change you make, and the local one once a day.
Start over
The app opens without your items. This is the last step, not the first, but even this one deletes nothing:
- the damaged file stays on the device, in the app's folder;
- earlier copies from this device are kept with it until you delete them yourself;
- your cloud backups are not deleted. Owndom disconnects from your cloud until you set it up again, so you can still restore them later.
In which order
- The newer copy first: compare the dates by “Restore the local copy” and “Restore the cloud copy”.
- If the problem comes back, try the older one.
- “Start over” only when none of the above gets through.
An older copy brings back an older state. Everything you entered after the date on the button is not in it, and it does not come back later. That is why you try the newest copy first, and an older one only if the newer one doesn't help.
After “Start over”
The earlier copies from this device are kept in Settings, in the block of saved damaged data. That is where “Restore an earlier copy” is: the copy replaces all the data you have in the app at that moment, and that data is lost. If the copy cannot be read, the app takes the next older one by itself. Restoring doesn't use the copy up: it stays saved, so you can restore it again. If you had the cloud backup set up before “Start over”, it works again after you restore the earlier copy, with no new setup.
The earlier copies and the damaged file are never deleted on their own. They go only when you choose so in the same block, after the question “Delete the saved damaged data?”. The block also has “Save attachments”, for attachments that only the damaged data holds.
Is anything sent to us
If you allowed error reports earlier, the app sends a report that this happened. If you did not, nothing leaves the device.
Your data is not sent in either case. Not the damaged data, and not the good data.
How to keep this from happening again
The local copy helps if the data file gets damaged. If you lose the device, or it breaks, or you replace it, that copy goes with it.
That is what the cloud backup is for, and it comes with Premium. It sits off the device, in your own account. You set it up in Settings, in the “Backup” section; how, is in Backup. How to restore it is in Choosing a copy to restore.
Who can see what, and where things sit, is in Who can see your data.